WELCOME TO YOUR APTA CONCIERGE SERVICES
Our team of experts has perfectly packaged the best-of-the-best benefit program to revolutionize your healthcare.
HEALTHCARE
QUESTIONS?
Call your Apta Concierge Team!
(844) 335-0166
Frequently Asked Questions
How do I register with BowTie Medical to gain access to their services? You should received an email with instructions to register. However, if you don't receive anything you can call them directly at (844) 335-0166 to set up your free account.
What can the Apta Concierge Team do for me? Apta Concierge is your single point of customer support, and a new customer service phone number. You will receive an updated ID Cards and an Akimbo Cash Pay Card. BowTie is your preferred, no cost, direct primary care provider. Apta Concierge will work with BowTie to manage all specialty care. Apta Concierge will coordinate specialty care and contact you with instructions. Copayments and Deductibles are waived when you work with Apta Concierge. You will register as self-pay for care and follow Apta Concierge’s Payment Instructions: - Pay for low-cost specialty provider visits using your Akimbo Cash Pay Card, submit receipts from payment to Apta Concierge within 24 hours of payment. - Apta Concierge will pay in full for expensive care, such as procedures and surgery, on your behalf, prior to your date of service.
Who do I contact if I need a replacement ID card or haven't received one yet? When you sign up for health insurance, you will be sent a member identification (ID) card to your home address. You can request additional cards by contacting your Apta Concierge Team at (844) 335-0166. Your member ID card has Health and Pharmacy Plan information that you and your Healthcare providers will use. Call the Apta Concierge Team when you: - Have questions about your benefits - Need help finding the right doctor - Need a medical procedure and want to save money - Need help with an unexpected bill after a procedure - Need direction with pre-certification for a procedure
What if I need urgent care or need to visit an emergency room? BowTie should be your first choice for common urgent care needs, as they can handle most 24/7 urgent care issues. Examples include but are not limited to: - Common cold - Rash - Sore throat - Headaches - UTI’s - Pink eye - Muscle aches If you have a life-threatening Emergency: - Register as self-pay. - Contact Apta Concierge as soon as reasonably possible. (844) 335-0166 Monday - Thursday, 8AM - 6PM CST Friday, 8AM - 5PM CST
Where do I submit receipts from payment to Apta Concierge when I have register as self-pay for care and I pay the provider during visits using your Akimbo Cash Pay Card?
Please submit receipts from payment to Apta Concierge within 24 hours of payment by emailing cashpay@apta-health.com
WHAT YOU NEED TO KNOW:
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Apta Concierge is your single point of customer support, and a new customer service phone number.
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You will receive an updated ID Cards and a Cash Pay Card.
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BowTie Medical is your preferred, no cost, virtual primary care provider.
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Apta Concierge will work with BowTie Medical to manage all specialty care.
-
Apta Concierge will coordinate specialty care and contact you with instructions.
-
Copayments and Deductibles are waived when you work with Apta Concierge.
-
You will register as self-pay for care and follow Apta Concierge’s Payment Instructions:
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Pay for low-cost specialty provider visits using your Cash Pay Card, submit receipts from payment to Apta Concierge within 24 hours of payment by texting the receipt to 385-449-4357 or emailing cashpay@apta-health.com.
- Apta Concierge will pay in full for expensive care, such as procedures and surgery, on your behalf, prior to your date of service.
WELCOME TO BOWTIE MEDICAL: Virtual Primary Care service with $0 Copay
BowTie Health Guardianship™
Through BowTie, you have access to…
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Your personal Health Guardian 8 am to 8 pm eastern M-F to help you with ANY healthcare questions at no cost to you
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Primary care physicians 8 am to 8 pm eastern M-F and tele-urgent care 24/7 at no cost to you
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Health Coaching & Chronic Condition Management at no cost to you
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PBM Name is your Pharmacy Benefits solution
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A plan includes a pre-loaded credit card that also rewards you with $0 out of pocket
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when you work with your Guardian
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Your Guardian helps you schedule appointments, find high quality / fair priced
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services for you, get 2nd opinions, answer all your healthcare questions. Call
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your Guardian at 877 3BOWTIE (326-9843)
