SMS PRIVACY POLICY
Apta Health SMS Privacy Statement
Effective Date: October 2025​
​Overview
Apta Health provides optional text messaging (SMS/MMS) services to enhance member communication and support. This statement explains how we collect, use, and protect information when you choose to receive text messages from us.​
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Information We Collect
When you opt in to text messaging, we collect:
• The mobile phone number you provide
• Text message content you send to us
• Message delivery and engagement data (such as date, time, and message status)
How We Use Your Information
We use your mobile number and related data to:
• Send service notifications, reminders, and updates related to your health plan or account
• Respond to your messages and provide support
• Improve the reliability and performance of our communication systems
Apta Health does not use text messaging for marketing or promotional purposes without your express consent.
Data Sharing
We do not sell, rent, or trade your phone number or message data.
Your information may be shared only with trusted service providers who help us deliver text messages, and they are required to protect your information under strict confidentiality agreements.
Your Choices
• Opt Out: You can stop receiving texts at any time by replying STOP to any message. You will receive a one-time confirmation text and then no further messages.
• Help: For assistance, reply HELP or contact our Member Support Team at [insert phone number] or [insert email].
Message and Data Rates
Message and data rates may apply depending on your wireless carrier. Text messaging is available during regular business hours: Monday–Friday, 7:00 AM – 7:00 PM (Central Time).
Data Security and Retention
We use administrative, technical, and physical safeguards to protect your mobile number and message content. Information is retained only as long as necessary to fulfill service purposes or comply with legal requirements.
Policy Updates
Apta Health may update this SMS Privacy Statement periodically. Any changes will be posted here with a revised “Effective Date.”
Contact Us
If you have any questions about this SMS Privacy Statement or our text messaging practices, please contact:
Apta Health Member Support
Email: info@apta-health.com
Updated: November 7, 2025